MyAcera
Client App & Web Portal
Your Insurance at Your Fingertips
With the MyAcera app and web portal, you can be certain your insurance information is always available, whenever and wherever you need it.
Available to Acera Insurance personal insurance and commercial insurance clients, MyAcera provides a centralized and secure location for:
- Policy documents
- Broker contact information
- And more
Sign Up for MyAcera
Most Acera Insurance personal insurance and commercial insurance clients can sign up for a MyAcera account. In order to do so, you will need to provide the following information:
- Your full name
- An active policy number
- Your phone number that we have on file
Sign up for MyAcera here
Contact our team at myacera@acera.ca if you have any issues creating or signing into your MyAcera account. Please direct all policy questions or requested changes and general inquiries to your insurance advisor.
Download the MyAcera app today
Don’t forget to download the MyAcera mobile app today so your insurance information is always available at your fingertips.
MyAcera Notifications
Pink Card Issuance Error on App: If you are receiving an error when accessing your Pink Card on the mobile app, please reach out to your insurance team or access MyAcera via browser to get your pink card emailed to you. Team contact info is listed on the MyAcera app and browser.
Common Questions About MyAcera
Changes can be requested using ‘I Have a Question’ or ‘Manage my Policies’ available on the browser or ‘Contact your Broker’ available on the app.
Your request will be emailed directly to your insurance team to be actioned accordingly.
If there are documents for active policies, the list is set to ‘View All’, and ‘View Only New’ is not enabled, but you cannot see your policies, reach out to your team to ensure they are made visible to you.
Sometimes our clients have more than one active file they are the primary contact on. To see all files, reach out to your insurance team via ‘I Have a Question’.
Questions can be asked directly to your insurance team through ‘I have a question’ or ‘Contact your Broker’ available on the app.
MyAcera allows you to request changes to your insurance information; please note coverage cannot be altered through document changes on the portal. It will not save any requests for additions, deletions, or modification of coverage via MyAcera. Changes will not go into effect until discussed and authorized by a licensed representative of Acera Insurance Services Ltd.
You can select ‘Request to Add a Certificate Holder’ from the main browser page to have the request go directly to your insurance team.
Note: If you used one of our previous client apps and wish to continue accessing your insurance information on your mobile device, you will need to download the MyAcera app; your account has been transferred over. Our previous client apps — including A-WIN On Demand, Megson FitzPatrick Gateway, Rogers Insurance Gateway, mySylvanInsurance, RV Direct On Demand and Signature Service Solutions — are no longer operational.
If you have any questions about the MyAcera web portal or client app, please contact your broker directly or our MyAcera Service team at myacera@acera.ca.
Disclaimer: Requests for the addition, deletion or modification of coverage via MyAcera will go into effect once authorized by a licensed representative of Acera Insurance Services Ltd. We typically confirm changes within one business day.