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RIBO Information

At Acera Insurance, we are dedicated to our long-term client relationships and grateful for the trust and confidence you have placed in our team. As an independent insurance broker, we adhere to the direction provided by The Registered Insurance Brokers of Ontario (RIBO). RIBO regulates the licensing, ethical conduct and professional competence of insurance brokers who provide services for clients in Ontario.

As part of our commitment to you, we believe transparency is key. All RIBO licensees are required to provide clients with access to two explanatory documents – Principles of Conduct for Insurance Intermediaries and About Your Registered Insurance Broker. Combined, these resources outline expectations around how we operate as a brokerage, and the kind of professional behaviour and support you can expect to receive from your dedicated insurance broker.

CISRO Principles of Conduct for Insurance Intermediaries (the Principles)

This document describes the common regulatory standards followed by insurance intermediaries, such as brokers, in Canada. “The Principles” details expectations around the fair treatment of clients, including reference to compliance, clients’ interests, conflicts of interest, advice, disclosure and product promotion.

Read the Principles document to find out more.

About Your Registered Insurance Broker

This fact sheet provides information on your rights as a customer regarding your relationship with a broker, as well as the products and services which are provided. It describes your right to be informed about how insurance works, such as how insurance premiums are calculated, understanding the details of your coverage and the claims process. You can also find info on insurance quotes and why products are recommended, how personal information is used, and what your obligations are as a customer.

Learn more about your registered insurance broker.

If you have any questions about your policy or any of the information outlined in either of these documents, please contact your broker.

Compensation Disclosure

Our role is to provide you with the best insurance value that combines coverage, service, and price. We also provide personalized service that includes professional advice, ongoing policy maintenance and claims support. We are paid commissions for each policy that we issue, which varies by insurance company. Click here to learn more.