Civil Resolution Tribunal: Before, During and After a Claim

Civil Resolution Tribunal (CRT) claims have become an increasingly common reality for strata corporations, property managers, and volunteer council members. Understanding how to prevent disputes, respond effectively when a claim is filed, and navigate the tribunal process can help reduce risk, protect your strata, and improve outcomes.

Join Maris Holmes of Clark Wilson LLP and Roz Dickett of Acera Insurance/Navacord for a practical discussion on what happens before, during, and after a CRT claim. Drawing on legal, risk management, and insurance perspectives, this session will provide actionable guidance for navigating common strata disputes and making informed decisions when challenges arise. 

Whether you’re a strata council member, property manager, or industry professional, you’ll leave with practical insights and strategies to help you approach CRT claims with greater confidence and preparedness.

What You’ll Learn

• The most common types of CRT claims involving strata corporations and how to reduce the likelihood of disputes.  
• How to determine when a matter should be managed internally and when insurance, legal counsel, or other experts should be engaged.  
• Best practices for documentation, communication, and record keeping that can strengthen your position if a claim arises.  
• The critical steps to take when a CRT claim is received, including deadlines, reporting considerations, and common mistakes to avoid. 
• What to expect throughout the CRT process, from negotiation and facilitation to adjudication and final decisions.