We’ve got you covered!

Please contact your Acera Insurance advisor.

As a reminder, your Acera Insurance advisor is your main point of contact when you:

• Have questions about or need to make changes to your policy.
• Want guidance on how to minimize risks that may result in a claim.
• Have a policy renewal.
• Need to file a claim.
• Are interested in other coverages, such as travel insurance, life insurance and more.

Please check your inbox as your Acera Insurance advisor will have sent you a welcome email, in which they provide their contact details.

We also encourage you to sign up for MyAcera. The MyAcera app and web portal provides a secure, centralized location for all your insurance information — including your advisor’s direct phone number and email address.

All your insurance information — including policy documents and a digital pink card — are securely and conveniently accessible in the MyAcera app and web portal.

Sign up for MyAcera today so your insurance information is always available at your fingertips.

We’re here to support you if you ever unfortunately need to file a claim.

To report a claim during regular business hours, please contact your Acera Insurance advisor directly. For after-hours assistance, please call the 24-hour claims number listed for your local office to get the process started.

If you are making an auto insurance claim, please fill out a collision form  as soon as possible while the details are still fresh.

• BC Auto Collision Form
• AB Auto Collision Form
• ON Auto Collision Form