In an industry where impersonal service is all too common, it’s easy to understand the frustrations that business leaders can encounter when working with traditional insurance brokerage giants. We often hear that their needs are met with indifference, critical risks are not being addressed and claims service and support is lacking. At Acera Insurance, we’ve built a fundamentally different business model — one that reshapes how our clients experience insurance.
The transformative power of employee ownership on client service
As a 100% Canadian company with 650 employee owners from coast to coast, from administration to executive leadership, we invest in each client relationship as if the business were our own. This isn’t an empty declaration – it’s the core principle that guides how we operate and conduct business – and one of the biggest advantages of working with employee-owned companies.
Employee ownership means that we take a unique approach towards serving our clients. Our team members don’t just work for Acera Insurance – they are stakeholders in the impact that we make on the long-term growth and success of our clients. Every owner is a decision-maker. This distinction fuels a passion for excellence at every touchpoint. When our brokers negotiate coverages, they do so with the same care and diligence they’d apply to their own businesses. When navigating claims, they’re relentless advocates, ensuring clients receive fair and timely resolutions. Across all sectors – from real estate to construction, technology to manufacturing, and non-profit to natural resources – this ownership-rooted culture creates a level of dedication that sets us apart. We treat your success as our success.
Recruiting and building a team that takes ownership
At Acera Insurance, this commitment begins before someone even joins our team. In recruiting talent, we actively seek out individuals who embody an entrepreneurial spirit – who aspire to think and act like owners. This approach not only ensures our employees are aligned with our values but also prepares them to thrive in an environment where ownership and accountability are integral to success. It’s why every team member hired in every corner of our organization demonstrates the leadership, passion, and a genuine care and concern for our clients that defines Acera Insurance.
How employee ownership drives long-term business partnership
The impact of this culture is clear. Imagine a business facing a complex claim that threatens to disrupt operations. The conventional experience with this process might feel detached or transactional. Acera Insurance’s employee owners step in with a personal investment in achieving the best possible outcome. Every conversation, every strategy, and every action is guided by a sense of shared purpose: to help our clients recover and thrive.
This culture extends beyond client-facing roles. From administration to operations, every employee owner contributes to an organization designed to empower our clients. We share in the commitment to help our clients build resilience for the future, supporting them in minimizing the impact of losses and emerging stronger.
For business owners, CFOs, and risk managers, this level of engagement means more than just securing the right coverage. It’s having a true partner – one who anticipates risks, advocates fiercely, and collaborates with the care of an invested stakeholder. This type of partnership doesn’t just protect but enables growth and innovation.
We believe in the power of employee ownership. It’s the driving force behind our ability to deliver personalized advice, specialized expertise and custom solutions. Ready to experience what true partnership feels like? Connect with an Acera Insurance advisor today.
Sean Graham is a Senior Client Executive, Sales Director and Partner at Acera Insurance bringing specialized expertise in the non-profit sector, cyber liability and directors and officers’ insurance. With 25 years of consulting experience across various industries, Sean has a proven history of building lasting relationships by providing innovative, collaborative solutions and exceptional client service.
Connect with Sean:
T: 604.484.3707
E: sean.graham@acera.ca